Help

Remote support link:
https://sos.splashtop.com/en/sos-download

corehelp can provide remote support by simply connecting to your computer using encrypted secure software that is simple to use and set up. Fast, easy and efficient! Call us for remote help. We'll lead you through the steps to download this one time remote software.

Data recovery

A hard drive failure occurs when a drive malfunctions and the stored information cannot be accessed with a properly configured computer. A disk failure may occur in the course of normal operation or due to an external factor such as a sudden impact from a drop. One of the most common symptoms of a bad hard drive is the computer's inability to start up correctly -- you may see a flashing folder with a question mark. When this happens, call corehelp. We understand how frustrating it is to be unable to access your data, and we will utilize all of our training and tools to recover your data for you.

PC to Mac data migration

Setting up your new computer can be a challenging task. Installing applications creates the potential for obstacles for which a solution may not always be obvious. Let corehelp's certified technician assist you all along the way! We’ll help you set up the computer to work in a ways that fit your needs -- and give you a short tutorial to get started.

Upgrades, maintenance, and back up solutions

Is your Mac running slowly? As your software becomes more advanced and you collect more data, photos and music, your computer’s hardware doesn’t change. Because of this over time your computer may seem to run more slowly. corehelp, has the tools and hardware to tune up your computer to keep it running as fast as the first time you used it.

Backup

Data is the most irreplaceable part of the computer. A reliable backup can save you thousands in data recovery services when your hard drive fails. corehelp will work with you to find backup solutions, usually using software already installed on your Mac, teach you the importance of backing up your Mac and how to do it properly.

Liquid damage

Spills happen, but it doesn't have to mean the end of your Mac. When your coffee tips over or your water bottle topples, call corehelp immediately to help minimize the damage.

We recommend you immediately unplug and turn off the computer. Pull the battery out if you are able to. Wipe any excess liquid on the outside of the machine and bring it to us. One of our certified technicians will take apart, clean and air-dry the entire computer. The sooner this happens the higher the probability we can get the computer to function without replacing any parts. Then, in the future, keep all liquids at least one arm's length away from your machine so you can stop the spill before it gets to your equipment.

Viruses

As Apple products become more popular worldwide, the threat of viruses, spyware and malware become more of a concern. We will scan your Mac for these viruses and remove any threat to your computer and your data. Plus, we can install virus software programs to protect your computer from future infection.